Prompt to enter key when installing and/or launching application

Products: Dragon NaturallySpeaking 8, 9, 10; OmniPage 14, 15, 16, 17; PaperPort 10, 11, 12; PDF Create 3, 4, 5, 6; PDF Professional 3, 4, 5, 6; PDF Converter 3, 4, 5, 6

Problem:

When installing and/or launching a Nuance application, the following error message may appear:

"This program requires a security key. If you have one, select OK to enter it. After entering a valid key, you will not be prompted again."

An "Enter Key" dialog similar to the following will appear.

Note: The Hardware fingerprint will be different, this is an example.

Solution:

This dialog will appear if a hardware change has occurred while a Nuance application was installed on the system. The appropriate Name and Key must be entered to fix this problem. Follow these steps:

1. In the name field, enter the serial number exactly as you received it. Include all dashes/hyphens. There are only Zero's in the serial number, there are no O's.
2. To get the Key, open the following webpage:
• http://activation.scansoft.com/us
3. On the activation webpage, enter the serial number exactly as was entered in step 1.
4. On the activation webpage, enter the Hardware Fingerprint exactly as shown on the "Enter Key" dialog into the "Machine Fingerprint" field.
5. Click "Generate Activation Key" to create a Key.
6. Copy the Activation Key provided by the webpage into the Key field on the "Enter Key" dialog.
7. Click "OK" to complete the activation process.

Note: If there are still problems activating the Nuance application, contact Nuance Technical Support or Customer Service for Desktop products for help.

TechNote Number: 5789 Published: 6/7/2007 Last Modified: 9/1/2009

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